Case Study: Leading Energy Supplier

Our client is one of the leading energy suppliers in the UK. The company had a clear target market within the lettings and rental sector and, in 2007, was formed to bridge the gap in the utility market to meet the needs of letting agents, landlords and tenants.

The Challenge

The challenge was to implement a Direct Debit solution and provide sponsorship into the Bacs scheme for a start-up energy company, within tight timescales.

Why First Capital Cashflow?

  • A key consideration for the client was seamless integration with their existing infrastructure, which we could provide using an integrated API
  • The client wanted a web-based, sign-up facility for its customers, we helped them design and host their own branded and Bacs compliant Direct Debit web sign-up process
  • Another key consideration was our rigorous data protection and disaster recovery capabilities
  • We could automate the entire lifecycle of transactions to manage any returned, amended or cancelled Direct Debit instructions

The Outcome

Since inception, the client has experienced an astounding take-up, with in excess of 50,000 customers paying by Direct Debit.

With FCC’s First Capital Cashflow’s expertise, the client was able to introduce an AUDDIS compliant, paperless Direct Debit service within a tight deadline. We provided a more streamlined collections process that saves on time, money and resources.