Case Study: Debt Management

Our client is one of the leading debt collection agencies in the UK, they have private and public-sector clients ranging from banks to multinational organisations and government departments.

The Challenge

Restricted by an uncompetitive and outdated collections model, the national debt management organisation wanted to add Direct Debit as a payment option for their clients’ customers.

The brief was to introduce an AUDDIS compliant, paperless Direct Debit facility within tight timescales, and enable seamless integration of the new payment method with their existing communication systems.

Why First Capital Cashflow?

  • Our rigorous data protection, as well as its disaster recovery capabilities and resilience were key considerations.
  • The Integrated Application Programme Interface (API) we provide offers inbuilt flexibility, as such it could accommodate the organisation’s need for multiple due dates and payment frequencies.
  • Our in-house software development team means the organisation had the assurance that any bespoke interface requirements could be met and any IT issues would be resolved quickly.

The Outcome

With our expertise, the national debt management organisation was able to introduce an AUDDIS compliant, paperless Direct Debit facility within the required timescales, providing a more streamlined collections process that saved on time, costs and resources.
We continue to support the organisation with ongoing Bacs compliance and customer service support.